Refund Policy
Effective date: October 15, 2026
The honest note
We built Scaffold for people who missed by a few points and deserve a different way to study. If something about the platform isn't working for you — a bug, a confusing feature, content you think is wrong — tell us before you walk away. We fix things fast, and we'd rather earn the pass than process the refund.
The rest of this policy is simple on purpose.
The 7-day guarantee
Every 90-Day and 180-Day Pass comes with a 7-day money-back guarantee. If Scaffold isn't the right fit, email support@scaffoldprep.ai within 7 days of purchase and we'll refund you in full, provided your usage is consistent with trying the platform rather than consuming it:
- You have answered fewer than 50 questions, and
- You have not started a Full-Length Exam (A or B).
Why these limits: Scaffold's value is delivered as digital content the moment you use it, and the Full-Length Exams are single-use assessments — once a form is seen, it can't be unseen. The free 10-question sample exists so you can evaluate the experience before paying; the 7-day window exists so you can confirm it after.
Retake Pass
The Retake Pass is a discounted continuation for returning students and is non-refundable, except as described under "Always refundable" below.
After 7 days
Passes are not refundable after the 7-day window. Your pass runs for its full stated duration, and you can study at whatever pace works for you.
Always refundable
Regardless of the above, we will make it right — with a refund, replacement access, or pass extension, your choice where feasible — if:
- You were charged in error or charged twice;
- You purchased the wrong pass and contact us before meaningful use;
- A verified, extended Service outage materially blocked your access during your pass.
How refunds work
Email support@scaffoldprep.ai from your account email with your purchase receipt. Approved refunds are issued to your original payment method through Stripe, typically within 5–10 business days depending on your bank. Refunded accounts lose platform access when the refund is issued.
This policy is part of our Terms of Service. We may update it; material changes get a new effective date and apply to purchases made after that date.